Draft. This document has not yet been reviewed by legal counsel. Do not rely on it as binding terms. The published version will replace this stub before public launch.

Refund Policy

Effective: Pending — counsel review required

1. Eligibility

We offer a pro-rata refund on paid subscriptions (Starter and Pro) within 14 days of payment, provided you have not exceeded the free-tier monthly quota of 100 requests during the billing period. Refunds are processed back to the original payment method.

2. Non-refundable

The following are non-refundable: usage above free-tier quota regardless of plan; one-off custom-plan setup fees; charges incurred outside the 14-day window. The Free plan has no charges and is not eligible for refund.

3. How to request

Email refund requests through contact. We process eligible requests within 5 business days. Bank-side settlement may take an additional 5–10 business days depending on your provider.

4. Service-level breaches

If we fail to meet the published SLO for your plan in a billing cycle, we issue service credit for the next cycle equal to the downtime as a fraction of total expected uptime. Credits do not accumulate past three billing cycles.